Terms & Conditions
COVID-19 DELAYS / PRE ORDER ITEMS
Pre Order are now available. Due to the COVID-19, there are delays on stocks arriving and shipping times.please allow up to 10-21 days Delivery. Curvy Clothing are working through orders as quickly as possible so there are no delays on our end.
Sometimes the Designer may sell out of the item before we can order them, if this happens we will contact you and offer a refund or swap for another item.
We thank you for your understanding during this period of uncertainty & for supporting our small business.
TERMS AND CONDITIONS
- We have 14 days Return policy, all items must be returned in their original condition, smoke, hair, dust and odor free or the items will be returned to you. Merchandise are returnable for store credit only. Please email via our Contact Us page to return your items.
- Return postage is to be cover by the customer. We suggest sending Register post with insurance in case it goes missing in the mail, we take no responsible if it go missing.
- When returning your items, please let us know what you want to swap them with. Items must be in brand new condition, unworn and odor free. Once we receive them back, we will let you know how much credit you have available, please note we do not offer free shipping on replacement items, this fee must come from the credit available or you will need to bank transfer the balance to our bank account. Any additional fees can not be paid with Afterpay, unless you make a new order on the website.
- We do not offer refunds on change of mind, you will be given a credit to spend on the website.
- We do not offer refunds on made to order items, as these items are in the process of being made and take time to process.
- We do not offer refunds on wrong size or colour, you will be given a credit to spend on the website. Please Note most items have the measurements listed, please check your size before you order. We have very little items returned, so the made to order items sizes are usually spot on.
- Please note if you order anything that is made in Batik fabric, colour and print can vary and also anything that is hand dyed even the plain fabrics colours can also vary to the photos.
- The made to order items are all hand made and hand dyed and usually take 2-4 weeks unless it is raining season, it may take longer, but you can email us anytime to get an update on your order.
- If your order is Urgent, please email us on our Contact Us page and we will see if we can get the order to you faster. Please note Express shipping May cost a additional fee.
- Made to order items we maybe also be able to change the length of to make shorter or longer, Please note this will cost a additional fee. These items can not be returned. Order is final.
- Afterpay, Paypal, Credit card, Bank Transfers and Cash are our payment options.